Terms of Service

1Corporate Entity

All purchases made via freshfresh.co.za are transactions with DATES MARKET PTY LTD (corporate portal: datesmarket.co.za). All customer communications, order confirmations, and invoices reflect DATES MARKET PTY LTD as the commercial operator.

2No-Refund Policy Details

In accordance with health, hygiene, and South African food safety standards:

• Perishable Harvest: Fresh dates, natural herbs, nuts, and dried fruit are temperature-sensitive agricultural goods that cannot be restocked or resold once they leave our temperature-controlled facility.
• Final Sale: Orders cannot be cancelled or refunded once handed over to the express courier network.
• Transit Damaged Consignments: If your outer shipping parcel arrives visibly damaged or punctured by the courier service, you must notify our dispatch desk within 24 hours of delivery with clear photographic evidence showing the damaged, unopened parcel and outer courier shipping label. Reports submitted after 24 hours cannot be considered. Any replacement or store credit remains at the sole discretion of DATES MARKET PTY LTD.

3Pricing, Currency & Payments

All prices displayed on Fresh Fresh are in South African Rand (ZAR) inclusive of standard packaging. Payment must be successfully authorized via our supported payment gateways (Yoco, PayFast, Capitec Pay, Visa, Mastercard, or Instant EFT) before parcels are dispatched. We reserve the right to correct any typographical pricing errors prior to fulfillment.

4Nationwide Door-to-Door Courier Delivery

We ship across all 9 provinces in South Africa via specialized courier partners. Delivery fees are calculated by total order parcel weight (0kg–5kg: R100, >5kg–10kg: R140, >10kg–15kg: R200, >15kg–20kg: R270, >20kg: R270 + R15/kg).

The customer is responsible for providing an accurate physical address and accessible mobile number. If a parcel cannot be delivered due to an incorrect address or the recipient being unreachable, additional courier redelivery charges may apply.

5Product Storage & Handling

Upon delivery, customers are advised to promptly place fresh dates into refrigeration (2°C–4°C) to maintain peak caramel moisture and texture. DATES MARKET PTY LTD is not liable for spoilage resulting from improper ambient heat storage by the customer after successful delivery.