Returns & Refund Policy
We stand behind every single Medjool date, sun-dried fruit, and raw nut pack. If your harvest is anything less than exceptional, we will make it right.
7-Day Harvest Satisfaction Window
If an item arrives damaged, flawed, or not up to our strict quality grading, notify us within 7 days of delivery for an immediate free replacement or full refund.
How to Request a Replacement or Refund
Snap a Quick Photo
Take a clear picture of the damaged parcel or affected item along with your Order Number (e.g. FF-20261013-1234).
Send via WhatsApp or Email
Message us on WhatsApp (+27 82 345 6789) or email orders@freshfresh.co.za. We respond within a few hours.
Immediate Resolution
We will dispatch an express courier replacement at no charge, or issue a full card refund via Yoco back to your bank within 2–4 business days.
Perishable Goods Guidelines
Because Medjool dates, unpasteurized dried fruits, and raw botanicals are natural foodstuffs sensitive to heat, please inspect your order upon courier arrival and store items in the refrigerator or cool pantry as advised on our packaging.
Courier Transit Damage
All parcels are dispatched from Cape Town with tamper-evident seals. If your outer carton shows visible transit damage or opening, please accept the delivery and immediately send photos of the packaging so we can file an insurance claim with the courier partner and reship your goods right away.
Refund Processing Times
Card refunds initiated through the Yoco Payment Gateway reflect on your South African Visa or Mastercard statement within 2 to 4 business days, depending on your card issuer (FNB, Standard Bank, Nedbank, Absa, Capitec, Investec).